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Vehicles Under $25,000
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Frequently Asked Questions
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Matching Results
What happens to my insurance if I return the car during the return window?
How much will insurance cost?
Can CarSimple help me arrange insurance?
What parts are used in repair work under my warranty?
What if my car breaks down in the US?
Does the CarSimple warranty transfer to a new owner if I sell the car?
What if the repairs take a long time?
Is roadside assistance included?
How do I start a claim under my warranty?
Where do I find more information about my warranty?
Is there a deductible for warranty work?
How long does the extended warranty last?
What is excluded from the extended warranty?
What is included in the extended warranty?
What are CarSimple’s obligations in respect of the extended warranty?
What is required for me to be eligible for the extended warranty?
Where can I get my car repaired under CarSimple’s extended warranty?
How much do CarSimple extended warranties cost?
Who is IA/SAL?
What extended warranties does CarSimple offer?
What warranty coverage is included in my purchase?
What are the tire levy and PPSA fees for?
How do I know I am not buying a car with more damage than shown in the pictures?
Are there any hidden fees or charges?
Will CarSimple accept my car if it has negative equity or I still owe money on it?
What documents are needed to sell my car?
Will the initial offered value change?
How does CarSimple value my car?
Can I sell my car to CarSimple?
Are there tax savings to trading-in?
What is negative equity?
How does financing work if I have a trade-in?
What documents do I need to trade-in my car?
Can I trade-in more than one car?
Why is CarSimple’s offer sometimes lower than the average selling price?
Does my trade-in value need to be certified?
How do trade-in values work?
Do you take trade-ins?
What if I notice something that was not in the inspection report?
Do I have to sign anything?
When do I receive my car’s title and registration?
Can I pick up my car from CarSimple?
Can the car be delivered to an address other than my home?
How long is the delivery process?
Do I have to be present at delivery?
Will you show me all the features during delivery?
Do you deliver to different regions?
I’ve booked my delivery appointment, now what?
What is the minimum amount I can borrow?
What if payment is withdrawn for my old car before my new payments have started?
How does financing work if I have a trade-in?
What if the car I want to sell has a loan on it?
How do I view the amount owed?
Can I change my payment terms after signing my contract?
How does payment work? Can I pay in installments?
What if I want to pay off my loan?
What are my payment options?
When is my first payment date?
When is my down payment due?
What is the down payment required to finance?
What will be the interest rate? How is it calculated?
What documents are required? Do I have to provide my SIN?
Will there be any impact on my credit score?
I have bad credit, will I get approved? How long does it take?
Can I finance with my own bank?
What is the process?
How does financing work?
I’ve booked my delivery appointment, now what?
Is it possible to register my car in another province and arrange for delivery there?
Can I use my existing plate on my new car?
How does registration work?
What is your inspection process?
Will you fix the highlighted damage on the cars?
What if something goes wrong with my car?
Can I return my car if I don’t like it?
How is insurance handled?
How can I pay for my car?
Can I test drive the car?
Can I see the car before buying it?
Are prices negotiable?
How do I buy a car?
How can I buy/select cars?
I want certain features, can I filter your cars to my criteria?
I would like to speak to someone for assistance with my deal? / What if I have questions about the additional options, including some that are not listed here?
Do you take trade-ins?
Does CarSimple charge fees? / What is the fee schedule?
Where does CarSimple source its cars?
What is “CarSimple Certified”?
How does CarSimple work? What is CarSimple’s process?
Why does CarSimple exist?
General
I would like to speak to someone for assistance with my deal? / What if I have questions about the additional options, including some that are not listed here?
Do you take trade-ins?
Does CarSimple charge fees? / What is the fee schedule?
Where does CarSimple source its cars?
What is “CarSimple Certified”?
How does CarSimple work? What is CarSimple’s process?
Why does CarSimple exist?
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